Package, freight and logistics terms of service for registered users and non-registered users, refers to “Client”
wCargo Oy, Business ID 1821718-7 as well as auxiliary business name RusPostExpress
Business location information:
Airport Vantaa-Helsinki- Rahtitie 2, office 2.7, 2nd floor, 01530 VANTAA, FINLAND
FI-RU border- Vaahterikontie 2, 49900 VIROLAHTI,FINLAND
Client support : +358 43 8244061, firstname.lastname@example.org
These general contractual terms shall apply to all orders that are made via the wCargo.eu/RusPostExpress.eu/MyELS website or shipment order systems integrated into them.
Hereinafter “THE FORWARDER” refers to wCargo Oy and “ CUSTOMER” refers to the client.
These contractual terms shall apply regardless of which subcontracting company (hereinafter “Carrier”) carries out the delivery.
If the contract between the freight forwarder and the customer (for transportation or other services) is concluded on the Forwarder's website, in electronic form, then it is considered concluded only after the freight forwarder approves the registration or confirms the order.
The General Conditions of the Nordic Association of Freight Forwarders set forth the freight forwarder’s and the customer’s rights and obligations, including the freight forwarder’s liability under various transport law conventions, such as CIM, CMR, the Hague-Visby Rules and the the Montreal Convention, including their later amendments.
Due to national legislation, special provisions and/or regulations may be applicable in each member state of the Nordic Association of Freight Forwarders.
The liability of a postal undertaking’s carrier is limited by the Postal Act, the provisions of the Universal Postal Convention or the Road Transport Contract Act.
In accordance with the provisions of the Convention on the Contract for the International Carriage of Goods, the amount of compensation is indicated in the SDR. The abbreviation SDR stands for the term "Special Drawing Rights", which refers to an artificial reserve and means of payment issued by the International Monetary Fund (IMF). SDR rate published by the (IMF) daily
If a certain mode of transport has been expressly agreed upon, or if it is proved that loss, depreciation, damage or delay has occurred whilst the goods were being carried by a particular means of transport, the freight forwarder shall be liable in accordance with the law applicable to such mode of transport and commonly used conditions of carriage, to the extent that these deviate from what is laid down in § 6, section 2 and 3 or §§ 15 – 21.
If one of the parties of the Freight Forwarder contract is a consumer, these contractual terms shall not limit the rights that apply due to compelling legislation, such as the Consumer Protection Act. The consumer cannot give up rights caused by compelling legislation, and they cannot be limited with agreements.
The Freight Forwarder has the right to change these general contractual terms by notifying such change no later than one month prior to the change entering into force. Changes, which do not weaken the Contractor’s position, can also be implemented without the one-month notice period.
The Freight Forwarder contract may include:
Notwithstanding article 3 B.1 above, the freight forwarder can in accordance with §§ 22 – 24 below, undertake services – or parts of services – as intermediary, if the freight forwarder does not undertake such services in his own name or on his own account and on the condition that the freight forwarder specifies to the customer that the services are undertaken solely as intermediary.
As an intermediary, the freight forwarder is not responsible for parties other than his own employees.
The responsibility of the freight forwarder with regards to warehousing or storing is governed by and in accordance with § 25 below.
E. General practice etc.
In addition to what has been expressly agreed upon, general practice and commonly used terms shall be applicable insofar as they do not deviate from these conditions.
Under the present conditions, the customer is the party that has concluded a contract with the freight forwarder, or that has acquired the rights of that party.
The liability of the customer is governed by § 26 of these conditions.
The Customer agrees to these terms in connection with registering, or when making an order with the Pay and Send feature on our website at www.wcargo.eu and www.ruspostexpress.eu/MyELS
The Customer can personally prepare an export formal entries, and other necessary documents for customs https://tulli.fi/yritysasiakkaat/vienti/vienti-ilmoittaminen or they can authorise the Freight Forwarder to complete them on their behalf according to the tariffs of a separate price list by indicating this in connection with the shipping order in the MyELS system. With this agreement, the Contractor authorises the Freight Forwarder to prepare an export notice and a separate power of attorney shall not be concluded.
The Customer is responsible for personally applying for an EORI number for exports outside the EU and for providing the number to the Freight Forwarder from 2021. https://asiointi.tulli.fi/asiointipalvelu/forms/eori
The Customer is also responsible for providing all the correct details of the consignment, such as the description in english or finnish language, Customs Tariff Number, number of packages, price and weight details of the goods. More information can be found on the Finnish Customs website https://asiointi.tulli.fi/asiointipalvelu/fintaric/?
The Customer is also responsible for ensuring that the details are correct regardless of who has provided them to the Contractor
THE PERFORMANCE OF THE CONTRACT
The parties recognize the importance of and shall provide each other with information necessary for the performance or fulfilment of the contract. The freight forwarder undertakes to perform services, to pick up, take care of or procure the handling of the goods in accordance with the contract terms and in a suitable way for the customer with generally used means and routes of transport.
A contract between the freight forwarder and the customer (for carriage or other services) evidenced by electronic transport documents shall be deemed to have been concluded only when the freight forwarder issues an electronic receipt which includes an acceptance thereof. Instructions to the freight forwarder concerning the scope of the contract shall be given directly to him.
The information specified by the Customer in the invoice for the sale of goods by cash on delivery or goods with a declared value does not mean that the Freight Forwarder has agreed to collect the amount indicated in the invoice or has concluded an insurance contract. The rules for the payment of insured items are described in “§24 INSURANCE for international mail”
Unless otherwise agreed it is the customer’s obligation to arrange for loading and unloading of the goods and it is the freight forwarder’s obligation to arrange for stowing and securing of the goods.
It is the duty of the freight forwarder to prove that, according to the contract, he has protected the customer’s interests in a diligent manner. The freight forwarder may not invoke the rules in these conditions which exonerate him from or limit his liability, or alter the burden of proof, if it is proven that the freight forwarder’s subcontractor has wilfully, or the freight forwarder himself or his own employees have wilfully or grossly negligent, caused the damage, delay or other loss, unless otherwise stated in § 2. If the exact circumstances that resulted in loss, depreciation of, damage to or delay of goods which occurred when the goods was in the custody of the freight forwarder cannot be demonstrated, this shall not in itself be considered as gross negligence on part of the freight forwarder.
The freight forwarder shall be responsible for ensuring that the goods are picked up, carried and delivered within a reasonable time (without a time guarantee). When assessing such reasonable time, information as to the expected time of pick up, carriage and arrival stated by the freight forwarder in his marketing or in connection with the signing of the contract, shall be taken into account. The freight forwarder is responsible (with a time guarantee) for the goods being picked up, carried and delivered within the time that:
- has been agreed upon in writing as a special, time-guaranteed transport, or
- has been submitted in writing as a condition of an offer expressly accepted by the freight forwarder, or
- has been presented by the freight forwarder in a written quotation that was accepted by the customer.
If it becomes necessary for the freight forwarder in the performance of the contract to act before seeking instructions, he does so at the customer’s risk and for his account. If the risk of depreciation of goods already taken over arises or, if by reason of the nature of the goods, there is a danger to persons, property or to the environment, and the customer cannot be reached, or should he not, upon being requested to remove the goods, arrange to do so, the freight forwarder may take appropriate measures in respect of the goods, and, if necessary, sell the goods in an appropriate manner. The freight forwarder may, depending on the circumstances and without notice, sell on behalf of the customer, render harmless or destroy goods which are in danger of becoming worthless or extensively depreciated, or which give rise to imminent danger. After deduction of reasonable expenses connected with the sale, the sum received from the sale shall be immediately reported to the customer.
The freight forwarder shall notify the customer as soon as possible of measures that have been taken, and, upon request, supply evidence of any expenses in connection herewith, as well as prove that he has exercised due diligence in limiting costs and risks. For such expenses the freight forwarder may debit a special expense charge.
The freight forwarder has a duty to promptly inform the customer and notify a claim against a third party, where goods have been damaged, delayed or when some other loss has occurred due to that party’s acts or omissions, but only if the freight forwarder or his own employees have – or ought to have had – knowledge of such damage, delay or loss. The freight forwarder shall in such case inform
the customer and consult with him in order to take such steps as are necessary to secure the customer’s claim to compensation from the party who has caused the damage or loss, or who is responsible therefore, and shall, when requested to do so, assist the customer in his relation to the third party. If so requested, the freight forwarder shall transfer to the customer all rights and claims that the freight forwarder may have under his agreement with a third party.
The offer made by the freight forwarder is based on information relevant to the contract supplied to the freight forwarder by the customer, or otherwise as the case may be, on circumstances that the freight forwarder may assume as being normal for the intended contract.
Notwithstanding the customer’s obligation as to payment under contracts of sale or freight agreements with parties other than the freight forwarder, he has a duty upon request, subject to terms being agreed upon, to pay the freight forwarder what is due as per the contract (remuneration, advanced payment, refund of outlays) including advance payment to the freight forwarder for such expenditures, against appropriate documentation. Unless otherwise agreed upon the freight forwarder is entitled to – when the goods have not been delivered for transport under the terms of the contract and the contract therefore cannot be executed, wholly or partially, as agreed upon, and further in the event the contract is interrupted and cannot be executed as agreed upon due to circumstances beyond the control of the freight forwarder or his subcontractors – receive the agreed charges for freight and other remuneration subject to deductions for what the freight forwarder has saved, or could reasonably have saved, by not having to execute the contract. The above should also apply in the event the freight forwarder agreed to allow the customer to defer payment until the arrival of the goods at the place of destination.
For services which are clearly necessary in addition to what has been explicitly agreed upon or normally follows from the freight forwarder’s contract, including additional expenses for services rendered by the freight forwarder but under the scope of the agreement and contract, the freight forwarder is entitled to additional compensation. Such compensation shall be subject to the same principles as compensation for services agreed upon under the scope of the agreement.
The parties undertake to treat all material information received from the other party as confidential.
Each party is responsible for ensuring that its employees and advisers comply with the obligations of the party as set forth in the freight forwarding contract. The parties shall take appropriate technical and organizational measures to safeguard the information security of its services and the storage and use of information processed in its information system having regard to the security of the functions, telecommunication, hardware and software as well as the confidentiality and integrity of the data content. All access to the information systems of the freight forwarder or the customer must be conducted in a manner which safeguards the security of the accessed information system. The parties shall exercise reasonable care in observing the obligations above taking into account technology available and the risks and costs involved. The obligations set forth above in this § 13 shall survive termination of the contract between the freight forwarder and the customer.
The freight forwarder has a right of retention and a lien on the goods under his control, for fees and expenses in respect of such goods – remuneration and warehousing charges included – as well as for all other amounts due from the customer under contracts according to § 3 above. Should the goods be lost or destroyed, the freight forwarder has similar rights in respect of compensation payable by insurance companies, carriers or others. Should the amount due to the freight forwarder not be paid, he has the right to arrange the sale, in a satisfactory manner, of as much of the goods as is required to cover the total amount due to him, including expenses incurred. The freight forwarder shall, if possible, inform the customer well in advance what he intends to do with regard to the sale of the goods.
The restrictions of the package contents depend on the selected form of shipping. The content restrictions of packages sent to Russia have been specified on our website www.ruspostexpress.eu.
The valid shipping options and package sizes can be found in our price list as well as on our website. The price list is provided to registered customers at the beginning of the shipping process and in connection with any changes, by email.
The freight forwarder is liable as contracting party in accordance with §§ 2 and 16 – 21 for loss, depreciation of or damage to goods, occurring between the moment when the goods have been taken over until the moment the goods have been delivered, as well as for delay in pick-up or delivery. If for any reason outside the control of the freight forwarder it is or becomes impossible for the freight forwarder to carry out the contract in accordance with the terms agreed, or where circumstances prevent the freight forwarder from making delivery of the goods after their arrival at the place designated for delivery, then the freight forwarder has a liability for the goods in accordance with § 6, section 1, unless other agreement is entered into with the customer.
There is no liability if loss, depreciation, damage or delay is caused by:
a) fault or neglect of the customer;
b) handling, loading, stowage, securing or unloading of the goods by the customer or anyone acting on his behalf;
c) the inherent nature of the goods to be easily damaged, i.e. by breakage, leakage, spontaneous combustion, rotting, rust, fermentation, evaporation or being susceptible to cold, heat or moisture;
d) lack of or insufficient packing;
e) faulty or insufficient address or marking of the goods;
f) faulty or insufficient information about the goods;
g) the use of open transport equipment, where this is usual or has been agreed;
h) circumstances which the freight forwarder could not avoid and the consequences of which he was unable to prevent.
Unless specifically agreed, the freight forwarder is not liable for money, securities and other valuables.
Compensation for loss or depreciation of goods shall be calculated on the basis of their invoice value, unless it is proved that their market value, or the current value of goods of the same kind and nature at the time and place the freight forwarder took over the goods was different from the invoice value taking into account that the customer must demonstrate that there is no residual value of the
goods. Compensation will not be paid for antique value, sentimental value or other special value.
Freight charges, customs charges and other outlays connected with the transport of the goods lost will also be compensated. Apart from that, the freight forwarder is not obliged to pay any compensation, i.e. for loss of profit, loss of market or other loss of any kind whatsoever.
Compensation for damaged goods shall be paid to an amount equivalent to the extent of depreciation in value. The amount is arrived at by using the percentage of depreciation in value consequent upon damage to the goods, in relation to the value of the goods, as laid down in § 17, section 1. Expenses referred to in § 17, section 2, first sentence, will also be paid to the same extent, but apart from this, the freight forwarder is not obliged to pay any further compensation.
If the goods are picked up, carried or delivered too late under § 7, section 1, the freight forwarder shall compensate the customer for such direct and reasonable expenses as could have been foreseen as a probable consequence of the delay at the time of the conclusion of the contract, although with an amount not exceeding a sum equivalent to the freight or other compensation agreed upon in the contract.
When a time guarantee has been agreed, according to § 7, section 2, and the agreed time of transport has been exceeded, the freight forwarder shall, unless otherwise agreed, credit the customer for the freight or any other compensation agreed upon for the transport. This does not apply if the delay was caused by circumstances beyond the freight forwarder’s own control, except that with regard to carriage of goods by road within Europe the freight forwarder is liable also for circumstances within the control of persons engaged by him for the performance of the contract. The customer shall be considered to have suffered a loss equivalent to the amount of the freight, as long as it cannot be shown that the amount of the loss is less In the latter case only the amount equivalent to the loss shall be credited.
No compensation for delays Mail shipments
A. The customer has the right to compensation as if the goods had been lost if no delivery has been made
- with regard to international road transports, within 30 days after the expiry of the agreed period of time, or, if no particular period of time has been agreed upon, within 60 days from the moment the goods were accepted for transport
- for other modes of transport, within 60 days from the time when the goods should have arrived.
The customer has no right to compensation as if for total loss if the freight forwarder can prove within the above mentioned time limits that the goods have not been lost and that they can be delivered within a reasonable period of time.
B. In case of cross-labelling or delivery to the wrong destination, the freight forwarder shall use his best reasonable efforts to transport the cargo to its original destination using the same or similar means of transportation as originally agreed upon or used by the freight forwarder. If the freight forwarder fails for reasons within the freight forwarder’s control to redeliver the goods to the agreed destination, the freight forwarder shall compensate the customer with the full value in accordance with §§ 17 and 18 of the goods at the time and place of the destination originally agreed upon, but shall be under no further liability or bear any further costs related to the goods regardless of the circumstances.
A. For loss, depreciation of or damage to goods the freight forwarder’s liability is limited to SDR 8.33 per kg (gross) of the part of the goods which has been lost, depreciated or damaged.
B. For delay in pick up, carriage or delivery the freight forwarder’s liability is limited to the amount of the freight.
C. For all other losses the freight forwarder’s liability is limited to SDR 100,000 in respect of each assignment.
D. If a declaration of a special interest in delivery has been agreed upon, compen- sation for the additional loss or damage proved may be claimed, up to the total amount of the interest declared, independently of the compensation provided for in sections A-C above.
E. In calculating the extent of compensation for loss, depreciation, damage and delay, and all other loss, the principles of §§ 17-20, shall apply correspondingly. The freight forwarder is not obliged to pay any compensation i.e. for loss of profit, loss of market or other loss of any kind whatsoever.
The freight forwarder is liable for damage resulting from his lack of due diligence in the performance of the contract. The freight forwarder is not liable for acts or omissions of third parties in performing the transport, loading, unloading, delivery, clearance, storage, collection or other services rendered by the freight forwarder. When assessing whether the freight forwarder has acted with due diligence it shall be taken into consideration what the freight forwarder knew or should have known regarding the third party as well as which information was given by the customer regarding the character of the task as well as other information with relevance to the selection of a suitable third party. Unless specifically agreed, the freight forwarder is not liable for money, securities and other valuables.
In calculating the extent of compensation for loss, depreciation, damage and delay, and all other loss, the principles of §§ 17-21, shall apply correspondingly.
Submit a claim for damages with the original invoice or proof of the value of the goods and proof of payment. In addition, you can provide a repair estimate for the repair of the goods.
The freight forwarder’s liability for services mentioned in § 3 C is limited to SDR 50,000 in respect of each assignment, and totally in the event of any one occurrence SDR 500,000.
However, in any event compensation shall not exceed:
for delay a sum equivalent to the agreed payment in relation to the individual assignment,
for loss, depreciation of or damage to goods, SDR 8,33 per kg (gross) of the part of the goods which has been lost, depreciated or damaged,
for all other losses five (5) times the agreed payment in relation to the assignment.
Parcel Mail shipping
for delay no compensation,
if the Customer uses the service for sending parcels from Finland to Russia, then in the event of loss / damage of a parcel still in Finland, the Company's liability, according to the Rules of Carriage by Land Transport (23.3.1979 / 345), is limited to 20 euros per kilogram of net weight plus the cost of transportation in the part of the goods that was lost / damaged.
if the Customer uses the service for sending parcels from Finland to Russia, then in the event of loss / damage to the item still in Russia, the Company's liability, according to the Rules of the Postal Convention, is limited to 8.33 SDR / SDR per kilogram of net weight OR shipment value plus cost of transportation in that part of the goods that was been lost / damaged.
For maximum payout, see the table below.
We provide additional insurances in accordance with separate terms and conditions and a separate price list. Insurance is compulsory if using the international Collect on Delivery (COD) service.
The maximum amount for insurance depends on the delivery company’s terms and conditions; however, it must not exceed the value of the goods.
The maximum amount for Russian Post insurance is 1000 € / shipment
A. Responsibility for tasks performed by the freight forwarder as contracting party, cf. § 3 B:
Unless otherwise instructed in writing by the customer, the freight forwarder shall take out insurance for the risks of fire, water and burglary in his own name and for the account of the customer based upon the invoice value at the time of storage + 10 %. Unless the customer has informed the freight forwarder of the value of the goods, the freight forwarder may assess the value. The customer bears the risk of errors in such assessment of the freight forwarder. For loss, depreciation of or damage to the goods not covered by insurance in accordance with the above, or when no insurance has been taken out by the freight forwarder, the freight forwarder is liable for negligent acts or omissions with the determination and limitation of liability specified in §§ 17-18 and 21. The freight forwarder’s liability in relation to all customers is limited to SDR 500,000 with regard to damages occurring on one and the same occasion.
The freight forwarder is liable for delay according to §§ 19 – 20 and 21 B.
B. Furthermore, the following applies:
1. The freight forwarder shall check and issue receipts for whole packages of goods received, without any liability, however, for the content of the packages and invisible damage. At the request of the customer the freight forwarder shall make an inventory of the stock. The freight forwarder shall, upon opening the packages, immediately notify the customer of any defect or damage that he has observed or should have observed. The freight forwarder shall take care of the necessary delivery control.
2. If the customer has not left any special instructions with regard to the storage of the goods, the freight forwarder may freely choose between various storage possibilities, provided that he exercises due diligence in so doing.
3. If goods in store, by reason of their nature, are deemed to be a danger to property or persons, the customer has a duty to remove the goods immediately.
4. The customer shall inform the freight forwarder at the latest at the time of delivery of the address to which notice concerning the goods shall be sent and at which instructions shall be received, and inform the freight forwarder immediately of any changes thereof.
C. This provision does not apply for any storage of goods cf. § 15, section 2.
The customer shall indemnify and hold the freight forwarder free and harmless for damage, loss or liability incurred by the freight forwarder owing to the fact that:
a) the particulars concerning the goods, information and documents relating to the assignment are incorrect, unclear or incomplete,
b) the goods are incorrectly packed, marked or declared, or incorrectly loaded, stowed or secured by the customer or another party acting on his behalf,
c) the goods have such harmful properties as could not have reasonably been foreseen by the freight forwarder,
d) the freight forwarder is obliged to pay customs duty or other official fees or provide a security, unless such obligation is caused by the freight forwarder’s negligence,
e) the goods are illegal, defective, deficient or noncompliant with applicable rules or regulations, are suspected of being or is shown to be in violation of intellectual or industrial property rights of a third party; or the necessary official permits are not in place for the import, export, handling, storage or transport of the goods,
f) the freight forwarder suffers a direct financial loss, fines or penalties, incurs administrative charges, incurs loss or damage related to the freight forwarder’s authorizations or licenses.
In assessing the customer’s responsibility in accordance with a) and b) regard shall be made to whether the freight forwarder, despite his knowledge of the circumstances, has accepted or failed to make an objection to the measures taken by the customer in respect of the goods. Should the freight forwarder, in his capacity as charterer or shipper become liable in connection with carriage of the customer’s goods by sea, to pay general average contribution to the shipowner or the carrier, or become exposed to claims from third parties for reasons stated above, the customer shall hold the freight forwarder harmless.
When assessing the Customer's liability in accordance with sections a-f it must be considered that in relation to the Freight Forwarder, agent and warehouse manager, the Customer is solely responsible for the accuracy of details referred to in sections a-f. If the details are found to be incorrect, the Customer is liable to pay a contractual penalty of 3,500 euros for each incorrect notice as well as to compensate any damages referred to in section a-f.
Notice of claim shall be given to the freight forwarder without undue delay. In case of apparent loss, depreciation of or damage to the goods, notice shall be given immediately upon receipt of the goods, and in case of non-apparent loss, depreciation of or damage to the goods no later than seven (7) calendar days from the date of delivery.If notice is not given as described above, the burden of proving that the loss, depreciation of or damage to the goods has occurred while the goods was in the custody of the freight forwarder rests on the customer. Notice of claim concerning matters other than damage to, or depreciation or loss of the goods shall be given within fourteen (14) days from the day on which the customer knew or ought to have known about the circumstances forming
the basis of the freight forwarder’s liability. If such notice of claim has not been given, the customer has lost his right of claim. If a certain mode of transport has been expressly agreed upon, or if it is proved that loss, depreciation, damage or delay has occurred whilst the goods were being carried by a particular means of transport, the law applicable to such mode of transport and commonly used conditions of carriage shall apply instead, to the extent that they deviate from what is laid down in this § 27.
Legal proceedings against the freight forwarder shall be commenced within a period of one (1) year; otherwise the right of claim will have become lost.
The time limit period runs:
a) upon depreciation of or damage to goods from the day upon which the goods were delivered to the consignee,
b) upon delay, loss of the whole consignment or other kind of loss from the time at which the delay, total loss or other loss could at the earliest have been noticed,
c) in all other cases from the time at which the cause on which the claim is based could at the earliest have been noticed. This time-bar shall apply when the freight forwarder’s principal place of business is located in Denmark, Finland or Sweden.
If a certain mode of transport has been expressly agreed upon, or if it is proved that loss, depreciation, damage or delay has occurred whilst the goods were being carried by a particular means of transport, the law applicable to such mode of transport and commonly used conditions of carriage shall apply instead, to the extent that they deviate from what is laid down in this § 28.
Notices of claim shall be submitted with all necessary documents. Invoice or proof of the value of the goods and proof of payment should be sent by email to email@example.com or you must fill the form in myELS system. In addition, you should provide a repair estimate for any repair of the goods and the corresponding transport documents.
In the event of a dispute between the freight forwarder and the customer, the parties shall in the first instance attempt to find a solution through negotiation. If the parties are unable to reach a solution via negotiation, the dispute shall be decided in the general courts in the freight forwarder’s principal place of business. Legal proceedings shall be subject to the law of the freight forwarder’s principal place of business.
Disagreements arising between the forwarder and his customer should not be brought to court, but resolved, in accordance with Finnish law, through an arbitration procedure. The arbitration is appointed by the arbitration committee of the Central Chamber of Commerce of Finland (Suomen Keskuskauppakamarin välityslautakunta).
The arbitration tribunal is guided by the rules of the said commission in its work. The arbitration is held in Helsinki. The commencement of legal proceedings does not entitle the opposing party to collect the claims by counterclaim or offset by any other procedure other than arbitration.
Disagreements regarding amounts not exceeding 200 thousand euros, or in relation to a customer who has entered into an agreement as a private person, will not be referred to arbitration.
The price list is provided to registered customers at the beginning of the shipping process and in connection with changes, by email. The price details for customers using the Pay and send function are visible upon making the order and via our website. The payment is charged from customers using the Pay and send function in connection with making a shipping order.
The price of the service is the price offered by the Freight Forwarder’s shipping tool as well as the price of any additional insurance selected separately or other charge referred to in the service price list. The Freight Forwarder has the right to check the dimensional and weight details provided by the Contractor, and to charge the customer in accordance with, e.g. The actual weight (not the weight provided by the customer).
The Contractor shall pay the price of the service when making an order (Pay and send function) or according to an agreement. Registered customers shall pay for consignments by invoice, which are directly delivered to them to the provided invoicing address.
The prices of a registered Contractor are personal, and they must not be disclosed to third parties.
The Freight Forwarder shall inform the customers about price and service changes on their website no later than 30 days before any changes enter into force.
A customer cannot cancel an order once the Carrier has accepted it. Consignments, which the customer personally delivers to wCargo Oy’s terminal can be cancelled within 30 days after making the order if the consignment has not been brought in to be delivered to the Carrier. The customer is responsible for ensuring that the shipping order is cancelled in the MyELS system or by sending an email to firstname.lastname@example.org
The Freight Forwarder is not liable for neglects or shortcomings in the fulfilment of the service if an authority causes the negligence or shortcoming, or they are the consequences of a strike (both compliant and non-compliant), lockout, embargo, widespread fire or flood, severe accident, subcontractor’s force majeure situation or other situation which is not in the control of the Freight Forwarder and which the Freight Forwarder could not have reasonably been able to consider, and which consequences the Supplier could not have reasonably avoided or limited. Upon observing a situation referred to above, which prevents the fulfilment of contractual obligations, the Freight Forwarder shall inform the Contractor in writing about the force majeure without delay. The obligation must be met within a reasonable time after the end of the force majeure.
General Conditions of the Nordic Association of Freight Forwarders
Unified railway law to connect Europe, Asia and Africa
CONVENTION ON THE CONTRACT FOR THE INTERNATIONAL CARRIAGE OF GOODS BY ROAD (C M R)
The Universal Postal Union